Refund Policy

BILL PAY MART believes in helping its customers as far as possible, and has therefore a liberal Refund policy. Under this policy:

• Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
• There is no cancellation of orders placed under the Same Day Delivery category.
• No cancellations are entertained for those products that the BILL PAY MART marketing team has obtained on special occasions like Pongal, Diwali, Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.